Privacy Policy

Last updated: August 14, 2026

At Spanish Access, we respect your privacy. This Privacy Policy explains what personal information we collect, how we use it, who may receive it, how long we keep it, and the rights you may have regarding your information.

By using this website, contacting us, creating access to the Student Area, booking a lesson, or purchasing a class package, you acknowledge that you have read this Privacy Policy.

1. Who We Are

The person responsible for processing personal information is:

Data Controller: Yurayma Flores Saavedra
Business Name: Spanish Access
Website: https://getspanishaccess.com
Country of Operation: Venezuela
Privacy Email: admin@getspanishaccess.com

You may contact us at this email address with any privacy-related question or request.

2. Information We Collect

Depending on how you use Spanish Access, we may collect information such as:

• First and last name.
• Email address.
• Telephone or WhatsApp number, when provided.
• Country, location, or time zone.
• Preferred language.
• Spanish level.
• Learning goals and interests.
• Preferred lesson schedule.
• Messages and information you choose to share.
• Booking, cancellation, rescheduling, and attendance history.
• Class packages purchased and remaining sessions.
• Information needed to personalize lessons.
• Student Area account and login information.

Please avoid providing sensitive personal information that is not necessary for your lessons.

3. Payments

Payments may be processed through PayPal.

Spanish Access may receive limited transaction information such as:

• Payer name.
• Payment email.
• Amount and currency.
• Payment date and status.
• Transaction reference.

Spanish Access does not directly receive or store complete credit card, debit card, or bank account information processed by PayPal.

PayPal processes payment information according to its own privacy and security practices.

4. Technical Information

When you visit the website, certain technical information may be collected automatically, including:

• IP address.
• Browser and device information.
• Operating system.
• Pages visited.
• Date and time of access.
• Referring website.
• Security and error logs.
• Cookie and privacy preferences.

Some of this information may be collected through cookies or similar technologies. More information is available in the Cookie Policy.

5. How We Use Personal Information

We may use personal information to:

• Respond to inquiries.
• Create and manage Student Area access.
• Process bookings.
• Manage class packages.
• Process and confirm payments.
• Send booking confirmations and reminders.
• Provide Google Meet links.
• Synchronize appointments with Google Calendar.
• Manage cancellations and rescheduling.
• Prepare personalized lessons and learning materials.
• Provide student support.
• Maintain attendance and service records.
• Protect accounts and the website.
• Prevent fraud and unauthorized access.
• Resolve payment disputes or complaints.
• Comply with legal, accounting, or administrative obligations.
• Improve the website and booking process.
• Send marketing communications when permitted.

We will not use personal information for materially incompatible purposes without informing you or obtaining consent where required.

6. Legal Bases for Processing

Depending on applicable law and the circumstances, personal information may be processed because it is necessary to:

Perform a contract or provide a requested service, such as managing a booking, providing lessons, administering a package, or confirming payment.

Take steps before entering into a contract, such as answering questions about lessons or packages.

Comply with legal obligations, including accounting, payment, tax, or administrative requirements.

Pursue legitimate interests, where permitted, such as maintaining security, preventing fraud, improving services, responding to inquiries, and defending legal claims.

We may also rely on consent for activities such as:

• Optional marketing communications.
• Non-essential cookies.
• Lesson recordings when applicable.
• Other optional processing requiring consent.

Where consent is the legal basis, it may be withdrawn at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

7. Booking and Student Communications

When you book or purchase a service, Spanish Access may send operational communications including:

• Booking confirmations.
• Payment confirmations.
• Lesson reminders.
• Rescheduling or cancellation notices.
• Google Meet links.
• Package information.
• Student Area access messages.
• Important service notices.

These messages are necessary for providing the requested service and are separate from optional marketing communications.

8. Service Providers

Spanish Access uses third-party services to operate the website and provide lessons.

These may include:

• WordPress and website hosting providers.
• Amelia for bookings, packages, and Student Area management.
• PayPal for payment processing.
• Google Meet and Google Calendar.
• Email delivery providers.
• Website security and backup providers.
• WhatsApp when used for communication.
• Analytics services when enabled and permitted by your cookie preferences.

Only information reasonably necessary for the relevant service should be shared.

Third-party providers may also process information under their own privacy policies and legal obligations.

9. International Data Transfers

Spanish Access operates from Venezuela, while students and technology providers may be located in other countries.

Personal information may therefore be processed outside your country of residence.

Where applicable data protection law requires safeguards for international transfers, appropriate transfer mechanisms should be used. Under the GDPR, transfers of personal data outside the EEA require an applicable legal mechanism or safeguard when no adequacy decision applies.

10. Data Retention

Personal information is kept only for as long as reasonably necessary for the purposes described in this policy.

Retention periods may depend on:

• Whether you remain an active student.
• Active or unused package sessions.
• Booking and attendance records.
• Payment records.
• Accounting or legal requirements.
• Complaints or disputes.
• Fraud prevention and security needs.

When information is no longer required, it may be deleted, anonymized, or restricted.

Some records may need to be retained even after Student Area access is deleted when required for legal, accounting, payment, or dispute-resolution purposes.

11. Your Privacy Rights

Depending on the law applicable to you, you may have rights to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion.
• Restrict certain processing.
• Object to certain processing.
• Withdraw consent.
• Receive certain information in a portable format.
• Obtain information about how your data is used.
• Submit a complaint to an appropriate data protection authority.

Under the GDPR, individuals have rights including access, rectification, erasure, restriction, objection and, in applicable cases, data portability.

To make a privacy request, contact:

admin@getspanishaccess.com

Please include your name, the email associated with your booking or account, and a clear description of your request.

Additional information may be requested when reasonably necessary to verify identity and protect personal information.

12. Marketing Communications

Promotional emails or marketing messages will only be sent where there is an appropriate legal basis, such as consent where required.

You may unsubscribe from marketing communications at any time.

Unsubscribing from marketing does not stop necessary transactional messages concerning bookings, payments, packages, Student Area access, or scheduled lessons.

13. Cookies

Spanish Access may use cookies and similar technologies for purposes including:

• Website security.
• Session management.
• Booking functionality.
• Student Area access.
• Payment functionality.
• Cookie preference storage.
• Analytics when enabled.

Necessary cookies may be used where they are required to provide a service requested by the user.

Non-essential analytics, advertising, or similar cookies will be handled according to applicable law and the preferences selected through the cookie consent system.

See the Cookie Policy for additional information.

14. Data Security

Spanish Access uses reasonable technical and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include secure connections, account controls, software updates, backups, security tools, and restricted access to personal information.

No Internet-based system can guarantee absolute security.

Students are responsible for protecting their:

• Student Area password.
• Email account.
• Devices.
• Booking information.
• Private Google Meet links.

Please contact Spanish Access promptly if you believe your account or personal information has been compromised.

15. Lesson Recordings

Lessons are not normally recorded.

If a lesson is recorded for an educational or administrative purpose, the student will be informed and consent will be obtained where required.

Students may not record, publish, distribute, or share lessons without prior permission from Yurayma Flores Saavedra and any other participant.

16. Minors

Spanish Access is primarily intended for adults.

If a student is not legally able to contract independently, the booking should be made or authorized by a parent or legal guardian.

Parents or guardians should contact admin@getspanishaccess.com before providing personal information about a minor where authorization is required.

If personal information from a minor is discovered to have been collected without required authorization, reasonable steps may be taken to delete it.

17. Automated Processing

Spanish Access does not currently use personal information for decisions based solely on automated processing that produce legal or similarly significant effects.

Automated tools may be used for ordinary administrative functions such as booking confirmations, reminders, payment notifications, and scheduling.

18. Sale of Personal Information

Spanish Access does not sell or rent students’ personal information.

Information is shared only when reasonably necessary to provide services, operate the website, comply with legal obligations, protect legitimate rights, or where permission has been provided.

19. External Services and Links

The website may contain integrations or links involving services such as:

• PayPal.
• Google.
• WhatsApp.
• Preply.
• YouTube.
• Social networks.

Spanish Access does not control the privacy practices, security, or content of independent third-party services.

Users should review the privacy policies of those providers when using their services.

20. Changes to This Privacy Policy

This Privacy Policy may be updated when services, providers, booking processes, payment methods, technology, or legal requirements change.

The current version will be published on this page with an updated revision date.

Significant changes may also be communicated through the website, email, or another appropriate channel.

21. Contact

For privacy questions or requests:

Yurayma Flores Saavedra
Spanish Access
Website: https://getspanishaccess.com
Email: admin@getspanishaccess.com
Country: Venezuela